Vacancy: Officer / Junior Executive - Call Centre
Closing Date: 12 May 2022
Details:
If you are a dynamic individual with experience and career aspirations to engage in customer service, this is a fabulous opportunity for you. The selected candidates will have to work in our Call Center and will be responsible for providing differentiated superior service to AIA customers.
Job accountabilities:
- Answer inbound calls and provide accurate information to customers
- ensure to attend customer callbacks/complaints /negative feedback requests within the service standards
- Promoting standing orders for customers
- Collect new and update existing contact information in the system after validating with the customer
- forward customer requests to relevant departments if and when necessary and follow up until it is completed
Job specifications
- A sound educational background with good AL Results
- Minimum 2 years experience in a call center, preferably in the Insurance and Banking sector.
- Excellent communication skills in both English and Sinhala language
- The ability to speak Tamil would be an added advantage
- Strong relationship management skills
How to apply:
If you are interested, send your CV to lke_vanancies@aia.com
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