Institution: Sampath Bank PLC
Vacancy: Recovery Call Agents
Closing Date: 29 Mar 2022
Details:
Requirements
- Age- preferably below 25 years
- Passed GCE O/L Exam with Mathematics and English
- Passed GCE A/L Exam
- Previous work experience as a call center agent will be an added advantage
Key Responsibilities
- Attend to daily outbound call targets and followup them until completion
- Obtain/Handle customer inquiries
- Provide an excellent caller experience to the customer
Competencies Required
- Excellent verbal and written communication in Sinhala and English (Preferably Tamil as well)
- Ability to deliver a superior service in the absence of the physical presence of customers.
- Active listening skills and the ability to understand customers in a virtual en environment
- Problem-solving and negotiation skills
- Ability to work under pressure as well as on a shift basis/weekends/holidays, in a Call Centre environment.
- Flair for interpersonal relations
- Basic IT skills
How to Apply:
Please visit https://www.sampath.lk/en/careers and Apply online stating your qualifications and experience
Source: www.sampath.lk
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